Policies

– Reception operates 12 hours a day ( 8:30- 20:30)

– Room service 12 hours a day (8:30-20:30)

– No charges are incurred for cancellations up to 21 days before the date of arrival.

– Cancellations 21 – 5 days before the date of arrival are charged 50% of the total reservation.

– Cancellations 5 days before the arrival date and no-shows are charged 100% of the reservation.

– Cancellations checking out earlier than the original check out day are charged 100% of the reservation charge.

Check in and check out times at Nelly’s

-Check in: 14:00

-Check out: 12:00

-Check out after 12:00 – 50 % of daily rate charged and after 18:00  – 100% of daily rate charged.

 

Payment Policy

A valid credit card is required to secure your reservation(pre-authorization may be required) or a bank transfer of the 30 % of the total booking.
The total reservation amount will be charged directly at the Hotel at Check-Out or Check-In time.

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